At Brado Jewellery, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.
Refund Policy
1. Refund Credits: Refunds will be credited to your website/app wallet only after we receive and review your return parcel.
2. Full Order Returns: Only full orders can be returned. Partial returns are not accepted.
3. Box Opening Video: A box opening video is required to process returns. This helps us verify the condition of the items received.
Return Shipping Charges
1. Damaged, Defective, or Incorrect Items: Brado Jewellery will cover return shipping costs for items that are damaged, defective, or incorrect.
2. Other Reasons: For returns due to any other reason, the customer is responsible for the return shipping charges.
Other Policies
1. Return Window: Returns must be initiated within 7 days of the delivery date. After this period, returns will not be accepted.
2. Condition of Returned Items: Items must be returned in their original condition, including all packaging, tags, and accessories.
3. Processing Time: Please allow 5-7 business days for the return to be processed and the refund to be credited to your website/app wallet after we receive and review the return parcel.
No return available
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