FAQs

SHIPPING & DELIVERY

All orders will have a shipping fee of RM6 per order.

Most orders ship in 1-2 business days.

Delivery can vary from 2 - 5 working days.

Cut-off order processiong time for the day is at 3pm. For orders that is made after that will be brought forward to tomorrow.


Processing times do not include weekends and public holidays.

We will ship via our ONLY DHL Express. For the case that DHL does not cover, we will leverage on Poslaju or other courier service.

Yes of course. Once your order has
been processed and is ready for delivery, we will send you shipping
confirmation via email or WhatsApp along with your tracking number.

Exchange and Refund

Don't love something? Return it. We
offer free returns on all domestic orders. We only ask that you return the item unwashed, unworn, and within 15 days of purchase. When we say "unworn," a try-on is just fine—a CrossFit class, not so much. Kindly return all items received in the packaging.

*Not applicable for promo or discount price

Click Here to contact us.

Our return policy does not cover:

- Items marked "final sale" at the time of purchase

- Damage caused by accidents or ordinary wear and tear

Yes. Kindly contact our customer service Click Here. Alternatively, you can email to us at bradohelp@thebrado.com

You are entitle for 1 time FREE size change.

Still need help? Send us a note.

Contact Us